Overview
Running a business is hard enough without worrying about cloud infrastructure. Our managed AWS support services provide peace of mind with proactive monitoring, incident response, and ongoing optimization from certified AWS engineers.
Your AWS environment needs attention around the clock. Our managed services provide the operational expertise and monitoring you need without the cost of hiring full-time cloud engineers. We offer flexible tiers to match your requirements, from business-hours support to 24/7 coverage with dedicated account management.
What's Included
Key Benefits
Ideal For
Businesses that need reliable cloud operations without maintaining in-house AWS expertise
Service Tiers
Business Hours
- Support during 9am-5pm CT, Monday-Friday
- Email and ticket-based support
- 4-hour response time for critical issues
- Infrastructure monitoring
- Monthly business review
- Cost and performance reports
24/7 Extended
- 24/7 monitoring and incident response
- Email, phone, and Slack integration
- 2-hour response time for critical issues
- Proactive health checks and optimization
- Monthly review and roadmap planning
- 5 hours/month included project work
Premium
- 24/7 priority response with <1 hour critical SLA
- Dedicated technical account manager
- Slack integration for real-time communication
- Weekly health reviews and optimization
- 15 hours/month included project work
- Quarterly Well-Architected Reviews
Expected Outcome
A stable, monitored, and continuously optimized AWS environment with expert support available when you need it.